Delivery
For the avoidance of doubt, Saturdays, Sundays and bank holidays are not classed as ‘working days’ and are therefore not to be counted within our advertised delivery times.
We currently ship only within the UK and most of our items are generally sent with Royal Mail 24/48 service.
We send all single box orders in a ‘large letter’ box so they can fit through most letterboxes, sometimes with more fragile items such as flat Easter eggs or hearts we will post in a larger box with extra protection to ensure they reach you in great condition.
Standard Delivery : £3.99
Orders will be delivered within an estimated 3-6 working days. Please note that the order date itself is not counted within this estimate. Tracking is not included but online delivery confirmation is available.
Tracked Delivery : £5.99
Orders will be delivered within an estimated 2-5 working days. Please note that the order date itself is not counted within this estimate. Full online tracking with Royal Mail is included in this service.
Special Delivery: £9.99 (1 Working Day)
Orders will be delivered the next available working day, permitting that the order has been placed before 12pm, Monday-Friday. For orders placed after the cut off time, these will be dispatched on the next available working day and be delivered the next working day.
**For orders placed on Friday using Special Delivery – they will be dispatched on the following Monday and delivered on the Tuesday.**
Further Information
Adverse weather conditions
- During adverse weather conditions (both hot and cold weather) we reserve the right to delay dispatch of orders to avoid any possible damage to your chocolates while in transit.
- We will keep you informed about any delays in these circumstances.
Cocoapod (Oxford) Ltd are not liable for any delays arising from any third party or matters outside of our control, including but not limited to our delivery partners. All of our delivery times are given as estimates only and therefore not guaranteed.
Our delivery fee covers one address only. If you wish to split an order or send to multiple addresses, please get in touch with us by emailing info@cocoapod.co.uk, as we may require you to pay an additional delivery charge.
Please note that some of our services may require a signature. It is your responsibility to ensure that someone is available to sign for an expected parcel.
Should your parcel be returned to us owing to one or more failed delivery attempts, you will be solely liable for any additional charges for re-delivery.
Our current delivery partners and their services are outlined below:
If you are unsure about any of our delivery terms or information, please don’t hesitate to get in touch with us by emailing info@cocoapod.co.uk.
